Refund Policy
Your happiness matters to us. If a Chee Hoo product doesn't meet your expectations, please reach out to us within 14 days of your delivery and we'll make it right with store credit.
To request store credit, email us at support@cheehootreats.com with your order number and a quick note about the issue. We'll get back to you within 2-3 business days.
Shipping & Delivery
Since our treats ship frozen, timing matters. Once your order is on its way, we'll send you notifications with tracking details so you know exactly when to expect it.
Please make sure someone is available to receive your package on the delivery day. We pack every order with enough dry ice to keep things frozen through transit, but it's designed to last through the expected delivery window, not longer. If a package is left unclaimed for more than 24 hours after delivery and the product arrives melted or damaged as a result, we're unable to issue a refund or store credit.
If your order arrives damaged through no fault of a missed delivery (for example, a shipping mishap), email us at support@cheehootreats.com and let us know within 7 days and we'll take care of you.
